Privacy Policy lb33 — We Safeguard Your Data as a Sacred Trust

1 Introduction

Lb33 is an online casino platform operating in Malaysia, offering a wide range of gaming options including Slots, Live Casino, Sports Betting, and esports all in one integrated platform. We understand that privacy is more than just words — it is a fundamental right of every individual that must be taken seriously.

This Privacy Policy details how lb33 ("we", "the platform", or "lb33") collects, uses, stores, discloses, and protects your personal information as a user ("you" or "player") who registers for or uses our services.

This document applies to all lb33 service channels including the official website at lb33.vin, the lb33 mobile app for Android and iOS, and any official communication channels we operate.

2 Data We Collect

Lb33 collects personal information from various sources when you interact with our platform. Generally, the data we collect can be divided into three main categories:

2.1 Information You Provide Directly

This is information you enter yourself while using the platform, including:

• Registration information: Full name, identity card number (MyKad) or passport, date of birth, gender, nationality and residential address.
• Contact information: Email address, mobile phone number, and mailing address.
• Financial information: Bank account number, account holder name and payment method used (FPX, Touch 'n Go, GrabPay, Boost).
• Identity verification documents (KYC): A copy of your MyKad or passport, a utility bill or bank statement as proof of address, and a selfie photo for facial verification.
• Communication with customer support: Live chat conversation records, emails you send, and information shared during support sessions.

2.2 Information Collected Automatically

When you use the lb33 platform, our systems automatically record certain technical information required for platform operations:

• Device data: Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network data: IP address, internet service provider (ISP), geographic location (state or city), and connection type.
• Activity data: Pages visited, session duration, games played, wagering amounts, and transaction records.
• Cookie and tracking data: Session cookies, preference cookies, analytics identifiers and referral data.

2.3 Information from Third Parties

In certain cases, lb33 may receive your personal information from trusted third parties, such as identity verification service providers, payment providers, or regulatory authorities where required for compliance purposes.

3 Data Usage Purpose

Lb33 uses your personal information for specific, lawful, and transparent purposes. We do not use your data for any purpose beyond what is stated below:

• Account management: Creating, verifying and maintaining your player account, including the mandatory KYC process.
• Transaction processing: Processing deposits, withdrawals and all financial transactions securely and accurately.
• Service provision: Enabling you to access all games, promotions and features on the lb33 platform.
• Customer support: Resolving complaints, responding to enquiries and providing technical assistance.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse.
• Legal compliance: Fulfilling applicable legal obligations and regulatory requirements.
• Marketing (with consent): Sending promotional information, bonuses and exclusive offers to players who have given their consent.
• Platform improvement: Analysing usage patterns to improve user experience and service quality.
• Responsible gaming: Monitoring wagering habits to identify signs of problem gambling and activating appropriate control tools.

4 Data Storage & Security

4.1 Retention Period

Lb33 retains your personal information for as long as your account is active or as long as necessary to fulfill the purposes stated in this Privacy Policy. After account closure, we may retain certain records for the period required by applicable law, typically between five (5) to seven (7) years for financial and transaction records.

4.2 Security Measures

Lb33 implements multiple layers of technical and organizational security to protect your data from unauthorized access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All communications between your browser and lb33's servers are encrypted using the latest TLS/SSL technology.
• Stored data encryption: Sensitive information such as passwords and financial details is stored in encrypted format using robust encryption algorithms.
• Access controls: Only lb33 staff who require access to specific data for their job responsibilities are permitted to do so, and all access is logged and monitored.
• Regular security audits: lb33 conducts regular penetration testing and security audits to identify and address any vulnerabilities.
• Secure server infrastructure: Data is stored in data centres with multi-layered physical and digital security controls.

5 Data Sharing with Third Parties

Lb33 does not sell your personal data. However, in certain limited situations, we may share your information with carefully selected third parties:

• Payment service providers: To process deposits and withdrawals, required transaction information is shared with FPX, Touch 'n Go, GrabPay, and Boost providers under strict confidentiality agreements.
• Technology service providers: Companies providing technical infrastructure such as server hosting, data processing, and analytics tools are all bound by data processing agreements that comply with PDPA.
• Game providers: Required wagering information is shared with third-party game providers (such as Pragmatic Play, Evolution) to ensure games function correctly.
• Regulatory authorities: lb33 will disclose required information to the relevant authorities when mandated by law, court order, or for financial crime investigation purposes.
• Identity verification services: KYC information is shared with accredited identity verification service providers for verification purposes only.

All third parties who receive your data are bound by contractual agreements requiring them to protect your information and use it only for purposes agreed upon with lb33.

6 Cookies & Tracking Technology

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the lb33 website. They allow our platform to remember your preferences, maintain your login session, and understand how you use the platform in order to deliver a better experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session security, and page navigation. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences for a more personalised experience.
• Analytics Cookies: Collecting data on how players use the platform (most frequently visited pages, session duration, etc.) to help us improve our services.
• Marketing Cookies: Used to display relevant promotions to you based on your activity on the platform, with your consent.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality and security of your account on the lb33 platform.

7 Your Rights Under the PDPA

As a registered lb33 platform user in Malaysia, you have the following rights under the Personal Data Protection Act (PDPA) 2010:

To exercise any of the above rights, please contact the lb33 privacy team via email at [email protected] or via live chat within the platform. lb33 will process your request within 14 business days.

8 Children's Data

The lb33 platform is strictly for individuals aged 18 and above only. lb33 does not intentionally collect, store, or process any personal information from individuals under the age of 18.

Should we discover that personal information of a minor has been collected without parental or guardian knowledge, we will immediately delete that information and close the relevant account. If you are a parent or guardian and believe your child has registered on the lb33 platform, please contact us immediately at [email protected].

9 Links to Third-Party Sites

The lb33 platform may contain links to third-party websites or services, such as game provider websites or regulatory bodies. The lb33 Privacy Policy does not apply to those third-party websites.

Lb33 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of each website you visit independently of lb33.

10 Changes to the Privacy Policy

Lb33 reserves the right to update or modify this Privacy Policy at any time. When there are material changes that affect how we process your data, we will:

• Displaying a clear notice on the platform's home page for at least 30 days before changes take effect.
• Sending email notifications to all registered players with details of the changes made.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the lb33 platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes, please contact us to close your account.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how lb33 handles your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 within the lb33 platform
• Response Time: We aim to respond to all privacy enquiries within 3 business days, and within 14 business days for formal data rights requests.